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Emergency Response Support System (ERSS)

DIAL 112


Emergency Response Support System (ERSS) is a Pan-India single number (112) based emergency response system for citizens in emergencies. The Emergency Response Centre is capable of receiving emergency calls through voice call to 112, email, panic buttons activated calls and 112 India mobile App.


112 is a globally recognized single emergency number, adopted by most of European countries, common wealth nations and mapped to emergency numbers in USA and Canada. Most of Phone handsets are manufactured with pre-programmed 112 as emergency number to be dialed with single key press. TRAI allotted this number for the purpose of single emergency number in India in May 2015.


Utility to the citizens

If you require emergency assistance from Police, Fire or Health departments or from any other services, you may:

  • Dial 112 from your phone;
  • If you have a smart phone, Press power button on your smart phone 3 times in quick succession to activate Panic call;
  • If you have a feature phone, Long press ‘5’ or ‘9’ key on your feature phone to activate Panic call;
  • Use 112 India mobile app (available in Google Playstore and Apple store) to activate a panic call.
  • For women and children, 112 India App provides a special SHOUT feature which alerts registered volunteers in the vicinity of victim for immediate assistance.


Objectives of ERSS

  • Create a unified single number system to avoid confusion during an emergency
  • Reduce the time consumed to make critical decisions during an emergency
  • Provide a faster response system to reduce intensification of casualties
  • Reduce damage to stocks/products, equipment and infrastructure
  • Provide support to protect the environment and community
  • Create a real-time digital map to track the device and service vehicles to respond effectively


Features of ERSS

  • ERSS is active 24×7 across the country
  • The caller’s location can be identified with an automatic response system incase the device ran out of power
  • Reach ERSS through SMS, voice mail, SOS signal, website and panic buttons
  • Swift and effective response from PSAP
  • Increases the decision-making time and decreases the emergency response time by a coordinated and centralised control centre
  • Tracking of emergency vehicles by the state-of-the-art software, developed by C-DAC
  • To guarantee protection for women, SHOUT feature has been implemented in 112 mobile App

Circumstances for using ERSS

  • If a vehicle, building or forest is on fire
  • When there is extensive smoke comes out of a building
  • If people have met with a severe accident
  • In case of situations where people have stuck in a building, elevator or vehicle
  • During an act of theft
  • Stuck during a natural calamity
  • Being physically assaulted or witnessing an assault
  • Witnessing a suicide attempt
  • Someone needing help with a medical emergency
  • Victim/witness to harassment towards women
  • Possible suspension of kidnapping

Regular Phones

To avail 112 services with regular phones, the concerned caller have to long-press 5 or 9 on the keypad


All users can dial 112 to avail the ERSS emergency services